Terms and Conditions

All Clients:

  1. All clients riding at this location must have a completed Rider Registration Form on file, regardless of whether they are existing or new clients, before riding a horse.
  2. Must resubmit their Rider Registration Form if their details change. (the responsibility falls to the Parent/Guardian if the child is under 18).
  3. We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.
  4. You reserve the right to change to another horse/ pony, providing one is available, and it is practical and safe to do so.

New Clients:

  1. A safety talk will be given prior to the ride.
  2. During the first 15 minutes, riders will remain on a lead rein while a dynamic assessment is carried out to determine their riding level.
  3. The Lead Assessor will decide whether the rider may continue unassisted or must remain on a lead rein for the remainder of the ride.
  4. If the rider does not agree with the  Lead Assessor’s decision, they will not be permitted to continue with the ride. No refund will be issued in this case.

Punctuality and Arrival Times:

  1. Please arrive no more than 30 minutes before the start of the activity to allow time for the previous ride to finish. This also allows time for hat fitting and completion of rider registration forms, if needed.
  2. If you are late (more than 10 minutes), we unfortunately cannot extend your session, as other clients will be waiting for their 1-hour mixed ability rides to begin.
  3. If we are running behind schedule for any reason, we will do our best to ensure you receive the full ride time, where circumstances allow. Please allow up to two hours for the entire experience.
  4. All persons must enter through the main gate and proceed to reception.

Safety Equipment and Riding Wear:

All individuals handling or riding a horse are required to wear appropriate personal protective equipment.

Riding Helmets:

  1. All riders must wear a riding hat that complies with current safety standards (e.g., PAS015, VG1, or equivalent).
  2. If you bring your own hat, it must be presented to a staff member for inspection and approval before use.
  3. Riding hats provided by the stables meet approved safety standards and must be fitted by a trained staff member.
  4. All hats must be worn correctly and securely fastened at all times while mounted.
  5. Cameras or any other devices must not be attached to helmets under any circumstances.
 
Body Protectors: 

Body Protectors: We recommend wearing a body protector; however, these are not currently provided by the stables. Riders who wish to wear one must bring their own, and it must conform to BETA 2018 Level 3 standards (identified by the purple label).

Riding Footwear:

  1. Clients must wear appropriate footwear while riding. Permitted footwear includes closed shoes such as riding boots, wellingtons, hiking boots, and trainers, provided they have adequate grip and a secure fit.
  2. Disallowed footwear includes open-toed shoes (e.g., flip-flops, sliders, Crocs), slip-on shoes or anything without sufficient support or grip.
  3. We reserve the right to refuse any footwear we deem unsafe.

Jewellery:

  1. Jewellery should be kept to a minimum and must not pose a safety risk. Riders may be asked to remove items such as dangly earrings, necklaces, or bracelets.
  2. For children, it is the responsibility of the parent or guardian to ensure that their child is not wearing inappropriate jewellery prior to arrival.

Payments:

  1. All Bookings Require Payment in Advance via our online booking system. It is a condition of booking that you accept our No Refund Policy.
  2. If you fail to turn up, No refund will be issued.

Cancellations:

  1. At Brockenhurst Riding Stables, all bookings are non-refundable.

  2. We understand that plans can change, so we offer the option to reschedule your ride if you give at least 48 hours’ notice before your scheduled booking time. Changes can be made directly via our booking system.

  3. If less than 48 hours’ notice is given, or if you do not attend your booking, the session will be forfeited and no refund or reschedule will be offered.

  4. If we have to cancel a booking for any reason, you will be offered the choice of rescheduling your ride or receiving a full refund.

Bad Weather or Conditions:

  1. Activities might be cancelled in extreme weather.
  2. You should call us before you leave for the centre if the weather is in doubt.
  3. We reserve the right to cancel riding because of bad weather at any time. Management’s decision is final.
  4. If riding is cancelled we will offer one catch up session on a specified day and time.

Vouchers Purchases and Redemption:

It’s a condition of purchase that:

  1. The intended rider has no Medical conditions that require doctors approval.
  2. The intended rider meets our Weight Guidelines: Maximum Weight 12 stone.
  3. The Purchaser and Intended rider acknowledge and agree to our Standard Terms and Conditions.
  4. All bookings are subject to availability.

Biosecurity:

In order to safeguard the health of our animals you must not enter our premises if you have come into contact with animals at risk of spreading any notifiable or contagious diseases. 

Extra Visitors and/or Friends of the Family

  1. Children must be supervised at all times by a legally responsible adult.
  2. Parents and guardians must not leave children unattended while on the premises.
  3. If observing a session, visitors should remain quiet and in full view of the horses, ponies, and instructors at all times.
  4. Young children must stay calm and closely supervised during mixed-ability rides. Running, shouting, or sudden movements are not permitted on the yard.
  5. For everyone’s safety, no running is allowed anywhere on the premises.

Movement of horses & ponies and Farm Equipment

The movement of horses, ponies, and farm equipment around the yard and surrounding areas is unavoidable. We kindly ask that you give way to them at all times.

Out of Bounds:

  1. There are No Entry signs and notices posted around the facility, you must acknowledge and obey them, ignoring them is at your own risk.
  2. The following locations are Out of Bounds without permission from management, you must not enter them and you do so at your own risk:
    1. Fenced off areas including but not limited to:
    2. Hay Barn
    3. Sheds or other Buildings.
    4. Fields or Paddocks.
    5. House and its Grounds.
    6. Locked/Closed/Enclosed Areas or Buildings

 

Warning Signs

We have many different warning signs all over the grounds, they are there for a reason, you must obey them. We reserve the right to ask you to leave the grounds at any time if we think you are a danger to yourself.

Smoking Policy

We have a Strict No Smoking Policy, if you are caught you will be asked to leave.

Pets

Pets are not generally allowed on the premises. However, healthy dogs may be permitted with prior approval.

Horses/Ponies

All animals are unpredictable, Do Not Feed the Horses & Ponies at any time. Don’t enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management.

Cars, Bicycles

We cannot be held responsible for any damage to your transportation while on the premises/grounds.

Personal Property

We cannot be held responsible for Damage, Theft or Loss of your personal property while it’s on the premises.

Parking

  1. Park only in the designated public car park.
  2. Take extreme care due to the uneven surface.
  3. Walking through the car park is entirely at your own risk.
  4. Maximum Speed on the premises is 5 mph.

Riding is a risk sport

The riding school will make decisions based on the information given to them. All riders must obey the instructions of the instructor at all times and must comply with the Health and Safety rules of Brockenhurst Riding School. Riding at any standard has inherent risk and all horses may react unpredictably on occasions.

Riders under 16 years of age:
The parent/guardian of any child must confirm that the pre-assessed abilities are accurate. They must accept that riding is a risky sport and that their child could fall or be injured. Parents/guardians must also understand that children are at particular risk around horses and must be kept under close supervision when they are not being supervised by a ride leader or escort provided by the riding school.

Please Note

Brockenhurst Riding School, Owners, Staff and volunteers cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst out hacking, eventing or showing.

Agreement of Terms

Terms and Conditions must be agreed to, if they are not, then they do not have permission to enter the premises and any bookings are null and void. Our no Cancellation Policy applies in this situation as well because our Terms and Conditions are available online and on request at any time. As such they have every opportunity to read them before booking any activity and a refund will not be available on failure to accept them.

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Notice

Brockenhurst Riding Stables is now permanently closed

Thank you to everyone who has visited and supported us over the years.

Although the riding stables have closed, we may explore opportunities to offer something new in the future. Nothing is currently confirmed, but any updates will be shared here.